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Attendance Tracker & Procare Touch Computer Questions about checking in & out and use of the Attendance Tracker or Procare Touch Check In Station.
Procare v10 > Attendance Tracker & Procare Touch Computer > Child not being "checked in" View modes: 
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Valued member
Valued member
jessikino - 2/7/2017 10:54:00 AM
Child not being "checked in"
 We have a parent who uses our touch screen to check her child in, but Procare does not show the child as being checked in.  We have watched her go through the steps, and everything is fine, but the child's status does not update in Procare.

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Site admin
Site admin
stevesuarez - 2/7/2017 11:12:28 AM
RE:Child not being "checked in"
Hi jessikino,

When the parent signs the child in, see if they display as currently attending on your dashboard.  If they do show up in a classroom, check for duplicates
If there are no duplicates, this might be an issue with the database: please contact support.
-Steve (Forum Moderator)

Note: This forum is moderated. Most posts are reviewed within one business day. If you need further assistance Contact Technical Support.